Terms and Conditions for Courses
Booking Bookings can be made directly via the online booking system on this website www.aranea.ch or by calling us +41 52 620 12 90. It is possible to book via the website up to 5 days before the start of the course. After this date bookings can be made over the phone, provided there are still free spaces available.
Confirmation A course booking made via the online booking system is immediately confirmed by email. If the confirmation email is not received, please check your spam folder or phone Aranea+ to inquire about your booking. For bookings over the phone a confirmation is only sent by email if the customer provides an email address.
Payment The payment of the course fee is paid directly before the start of the course at the reception counter by cash or card.
Bring with you Active clothing. Climbing equipment and climbing shoes are included in the course price.
Carrying out the course Whether the course has enough bookings and is therefore carried out is evident by the green background colour, as well as the info sign by the course advert. To check this, look again at the list of advertised courses. The final decision will be made 5 days before the course starts.
Cancellation A booking can be cancelled in any case free of charge within 24 hours of receiving confirmation. For a later cancellation the following conditions apply:
– For cancellations within 21 days before the course starts we will charge a fee of CHF 80 –.
– For cancellations within 7 days before the course starts or non-appearance we will charge half the course fee. Upon the presentation of a medical certificate, the cancellation fee will not be charged.
Non-attendance Because of absences during a course, the participant is neither entitled to a partial refund nor to catch up on the missed lessons. For the complete training, the visit of all course appointments is essential. To catch up on missed lessons, individual appointments can be arranged for a price of CHF 60.- per hour. This reduced price rate includes entry and equipment hire.
Insurance Accident insurance and liability insurance is responsibility of the participants.